Shipping policy

Thank you for selecting to do business with ALX RC Engines; we are thrilled that you have chosen to trust us with your business. We operate normal hours Monday through Friday, holidays excluded. Orders received by 2 PM local time on business days will dispatch the same day. Certain items require a longer lead time including custom built products or pre-order items. Those will be clearly noted in the product description. We will be transparent at all times with the order fulfillment process and will provide a tracking number as soon as the order is completed. You can then follow the progress on your order once it is in the hands of the courier.

We use a variety of shipping carriers for shipping and logistics. Our shipping carriers are selected maximizing shipping speed and  accuracy. Shipping times are updated once the courier takes possession of the parcel; but generally international orders are received within 2-5 business days.

Orders will be fulfilled and processed as received on normal business days. We are closed weekends and major holidays.

Duties and taxes are the responsibility of the recipient. This is a tax imposed by your country.

Delays and back stock - Our website shows live inventory; meaning that if it shows in stock and available then we have it ready to ship. In the unlikely event that we have a shortage of product for your order a member of our team will contact you as soon as possible to find a resolution for your order.

Undelivered or returned orders - Thank you for choosing our company to do business with! We will ship to the address provided so it is critical that the correct shipping information is provided. This means a recipient name, street number and name, unit number if applicable, city, postal code information. If a package is returned we will submit a refund inline with our Refund Policy. The customer can also have the order reshipped if they choose and pay the shipping cost as needed.