Refund policy

Terms:

  • Goods must be returned within 14 days of receipt as per standard Mail order conditions set out by the UK Government.

  • Goods must be in original undamaged condition and sent back with packaging including header cards.

  • Goods must not have been damaged, fitted or used.

  • Goods must be accompanied with your website order number and a note detailing the reason for return.

  • Do not tape up, or attach labels direct to the retail packaging, please wrap the product first. The responsibility of safe return is with the customer.

  • We reserve the right to deduct a handling fee for any items returned to us in an unsatisfactory condition or false return claims.

  • Paypal/Bank fees incurred will not be refunded.

  • All return should be sent back via tracked postage or courier services


 Exceptions:

  • No refunds or exchanges on Special Order, Custom Built or Bespoke items. (including any custom anodised parts)

  • No refunds on items purchased in store unless it’s faulty.

  • No refunds on Pre-Owned or Ex-Display items.

  • A 10% restocking/return fee will be charged on any non-faulty cars returned which have been opened and therefore are with broken factory seals

  • Paypal/Card fees are not refunded, these are lost at time of sale and not recoverable by us to pass on.

  • No return shipping cost will be refunded if you decide to return your order for personal reasons and the item is not faulty or damaged etc.

Cancellation of Pre-Order items

We occasionally will release pre-orders for high demand products such as engines. Throughout the process we will do our best to keep within our timeline of when we expect to ship the products. Cancellation of a pre-order will be subject to a cancellation fee that covers the cost of credit card processing fees.

Extra Notes:

If your part/model has been used only the faulty component may be returned which must be first removed from your model.

If you require an urgent replacement of an item then you should purchase said item again and once your faulty one has been returned and confirmed then a refund will be done.

For ALX RC Manufactured Engines/Parts only:

Our warranty covers manufacturing defects only. It does not cover problems caused by miss use or lack of experience. All of our items are intended for advanced users and we cannot be held responsible for damage caused by inexperience or misuse. Any item that is returned to us and found to be not faulty or not covered by the warranty will be subject to a £15 testing fee and you will also need to pay the return postage. 


All of the above policy does not affect your legal rights

Returns Address:  Please email for best return address

Contact: sales@taylorrc.co.uk

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.